1. Can I make changes to my order after it has been placed?
We process orders quickly to ensure timely delivery therefore once an order is made it cannot be cancelled or changed.
2. What payment methods do you accept?
We accept major credit cards, debit cards, and other payment methods as indicated on our website during checkout.
3. Where do you ship?
We currently ship within the USA only.
4. How long does shipping take?
Shipping times vary depending on your location, processing time and the shipping option chosen at checkout.
5. What are the shipping costs?
Shipping costs are calculated at checkout based on the shipping option chosen.
6. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on the carrier’s website.
7. Why shop with SWMWR?
SWMWR is thoughtfully designed by Courtney to offer elevated essentials that blend comfort, style, and intention. We produce in small batches to reduce waste and keep every piece special. Our pieces are made to move with you, not just to look good in a photo. Behind the scenes, its real people handling your orders and questions, with clear, honest policies and great customer service every step of the way.
Returns and Exchanges:
1. What is your return policy?
We offer a 14-day return policy. Items must be returned with original tags and hygiene liners intact and show no visible signs of wear or use. Late returns will be sent back to the customer. Please refer to our return policy for full details.
2. How do I initiate a return?
To initiate a return, please contact our customer service team at contact@SWMWR.com with your order number and reason for return.
3. Are shipping charges refundable?
No, shipping charges are non-refundable.
4. How long does it take to process a return?
Once we receive your return, please allow 5-7 business days for us to process it. You will receive a confirmation email once your return has been processed and store credit has been issued.
Products and Sizing:
1. How do I know what size to order?
We provide a size chart on each product page to help you determine the best fit. If you need further assistance, please contact our customer service team.
2. What materials are your swimsuits made of?
Our swimsuits are made from high-quality, durable materials designed to provide comfort and support. Specific fabric details are listed on each product page.
3. How should I care for my swimwear?
To ensure the longevity of your swimwear, we recommend rinsing it with cold water after each use, avoiding harsh detergents, and laying it flat to dry out of direct sunlight.
4. Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and receive updates on new arrivals and promotions.
5. How do you protect my personal information?
We use industry-standard encryption technologies to protect your personal information. Please review our Privacy Policy for more details on how we collect, use, and protect your information.
6. How can I contact customer service?
You can reach our customer service team by email at contact@swmwr.com. You should receive a response within 24 business hours.
7. What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact our customer service team as soon as possible. We are here to help and will work to resolve any problems promptly.
Thank you for shopping with SWMWR by Courtney! If you have any other questions, please don't hesitate to reach out to our customer service team.